Location: Remote (UK)
3-6 month initial contract
Our client is seeking an experienced Senior Amazon Connect Engineer to join their team and take ownership of their telephony platform.
You will be responsible for configuring and optimising Amazon Connect to deliver a seamless contact centre experience. The ideal candidate will have hands-on expertise in setting up and managing call queues, hunt groups, ring groups, and other advanced contact centre capabilities. You will play a key role in ensuring the platform is robust, scalable, and aligned with business needs.
Key Responsibilities
- Configure and maintain Amazon Connect telephony platform
- Design and implement call flows, queues, hunt groups, and ring groups
- Optimise contact centre performance and user experience
- Collaborate with stakeholders to gather requirements and deliver tailored solutions
- Troubleshoot and resolve technical issues promptly
- Minimum 2+ years of hands-on experience with Amazon Connect
- Strong understanding of contact centre operations and telephony configuration
- Proven ability to design and implement complex call routing solutions
- Excellent problem-solving skills and attention to detail
- 100% remote working
- Opportunity to work on a cutting-edge telephony platform
- Join a forward-thinking organisation with a strong technology focus