Product Support Specialist (software) - £35k + Bonus

Location Cheshire
Discipline: Product Management
Job type: Permanent
Contact email: seth@exalto-consulting.com
Job ref: 604449a
Published: almost 2 years ago
Job Title: Product Support Specialist (Software)
 
Location: Near Crewe, Cheshire
 
Salary: £35,000 per annum
 
Work Arrangement: On-site 2-3 days per week
 
Experience:
- Customer Support: Assist customers in effectively using the newly implemented software product.
- Training and Education: Conduct training sessions and courses to educate customers on software functionalities.
- Customer Support: Provide ongoing support and troubleshooting assistance to customers as needed.
- Knowledge of software products 
- Experience within the Manufacturing/Logistics industries is preferable 
 
Qualifications:
- Proven experience as a Product Support Specialist, Software Product Admin, Super User / Admin, preferably in a software environment.
- An understanding of software functionalities and troubleshooting.
- Excellent communication skills for customers interactions.
- Training or instructional experience is a plus.
-The ability to produce documentation / help guides is helpful.
 
Work Arrangement:
- On-site presence required 2-3 days per week.
 
Ready to be part of a dynamic team transforming customer experiences with innovative software? Apply now!