My client is looking to recruit an IT Manager /Supplier Relationship Manager to oversee an existing Managed Service Provider relationship and ensure delivery meets both business and technical requirements.
Within this role, the IT Manager will:
- Act as the primary relationship owner for the MSP
- Chair weekly service reviews and monitor SLA compliance
- Maintain service quality metrics
- Coordinate critical incidents and user escalation
- Drive forward continuous improvement
- Track IT expenditure against budget, maintain the IT asset register and manage the hardware lifecycle accordingly
- Take ownership of the Purchase Order system for all IT procurement
- Monitor project progress and budget, working closely with key stakeholders to define business need.
- Manage the change request process
- Oversee Security, regulatory and compliance issues coordinating incident response and vulnerability remediation.
- Proven track record in a Senior IT Technical /Managerial role
- Proven MSP or Vendor relationship management skills
- Hands on experience of IT infrastructure to include cloud technologies, physical servers, networking, cyber security and storage
- Expertise in Azure, MS 365 and AD
- Accreditation on ITIL, Prince2, APM would be highly desirable.
In return, you will be offered an attractive salary and benefits package.
Please forward your cv for immediate consideration.