An exciting opportunity has arisen to recruit an experienced Head of SIAM Operations to lead the operational delivery and maturity of a large-scale Service Integration and Management (SIAM) capability within a complex multi-supplier environment. In this role you will take ownership of the SIAM function ensuring it operates as an effective service integrator across multiple strategic suppliers.
This is a senior, highly client-facing leadership role where you will oversee the health, performance, governance and evolution of the SIAM function while driving continuous service improvement.
As Head of SIAM Operations, you will:
- Own the operational health, effectiveness, and maturity of the SIAM capability.
- Ensure seamless integration of services across a multi-supplier environment.
- Lead the performance and maturity of ITIL-based service management practices.
- Support Practice Leads and SMEs while defining a clear maturity roadmap.
- Manage, govern and challenge Tier 1 strategic service providers.
- Drive accountability and ensure suppliers meet agreed service levels and standards.
- Be heavily involved in stakeholder engagement, acting as a trusted operational advisor to senior client stakeholders.
- Represent SIAM operations in governance forums, operational reviews, and strategic Oversee operational assurance, performance reporting, service resilience, and operational risk management.
- Provide leadership during major incidents or service crises.
- Lead and develop a team of SIAM Service Managers and SMEs.
- Foster a culture of accountability, collaboration, and continual improvement.
- Significant hands-on experience working in SIAM or complex multi-supplier IT environments - this will incorporate ITSM and Service Operations expertise.
- Large Service Integration environments, Managed Service or outsource provider background.
- Strong practical knowledge of ITIL-based service management
- Experience managing strategic service providers and internal teams in large highly regulated enterprise environments.
- Familiarity with enterprise service management platforms and tooling (ServiceNow highly advantageous)
- Excellent stakeholder engagement and leadership skills