WMS Supply Chain Support Analyst (Manhattan Active)

Location Liverpool
Discipline: Infrastructure
Job type: Permanent
Salary: £40,000
Contact name: Anthony Bates

Contact email: anthony@exalto-consulting.com
Job ref: 967529C
Published: about 1 month ago
Startdate: ASAP
We're looking for a Supply Chain Systems Analyst to join our Supply Chain client on a 12 month FTC initially. You will play a key role in ensuring warehouse systems continue to operate efficiently while supporting business change, system improvements and project delivery.

Working across both technical and operational teams, you will act as a key point of contact for Warehouse Management Systems (WMS), helping to resolve issues, coordinate system releases and deliver configuration changes that enhance distribution centre operations.

Key responsibilities:
  • Provide technical support for WMS and other distribution centre systems, troubleshooting issues and ensuring business continuity.
  • Coordinate weekly and monthly system releases, working closely with stakeholders to ensure smooth implementation.
  • Complete post-release validation and system checks, with occasional out-of-hours or weekend support where required.
  • Gather business requirements and translate them into practical system solutions and configuration changes.
  • Design, implement and document system configuration changes, including creating deployment runbooks for releases.
  • Support business change initiatives and Supply Chain projects from planning through to delivery.
  • Raise, manage and track defects using Jira, ensuring issues are investigated and resolved effectively.
  • Support testing activities, including reviewing test plans and scripts to ensure successful delivery.
  • Maintain key system documentation, change trackers and configuration records.
  • Produce Jira workload reports and maintain project administration, including tracking project hours and CAPEX/OPEX allocations.
  • Champion continuous improvement by identifying opportunities to enhance system performance and warehouse processes.
Essential experience:
  • Experience configuring Manhattan Active WMS.
  • Experience supporting or coordinating system testing
  • A strong understanding of warehouse operations, with automation experience being advantageous.
  • Experience managing system changes, releases and deployments.
  • Knowledge of Jira or similar issue management tools.
  • Excellent analytical and problem-solving skills, with the ability to translate business requirements into system solutions.
  • Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
  • Confidence working with stakeholders across both technical and operational functions.
  • Great attention to detail and a proactive approach to continuous improvement
This is a great opportunity to learn and develop your skills working for a friendly and large organisation. The role is hybrid (3 days in office and 2 from home). Send your CV for immediate consideration.