My Leeds base client is looking to recruit an experienced IT Operations Engineer with expertise in Infrastructure, system security, cloud and virtualisation technologies. This is initially a 9 month fixed term position which may well extend.
As Support Engineer you will provide a 3rd Line Business Support function operating on an international basis.
The Operations Engineer will own and resolve incidents / problems, undertaking routine maintenance, administration and continuous improvement across the Applications landscape.
Liaising with Core IT Operations and 3rd Party Support Vendors, the Operations Engineer will :
- Work with the ServiceNow ticketing system on incident, change and problem tickets
- Cross skill multiple technologies to team colleagues across the business
- Liaise with systems development staff and software suppliers on the development of system enhancements
- Monitor applications across cloud, Azure and on premise
- Undertake system documentation using required standards, methods and tools
- Mitigate risk and undertake problem solving, root cause analysis
- An understanding of Agile and DevOps
- Proficiency in CRM Applications including InterAction, Vuture and / or Poppulo
- Proficiency in configuration management
- Understanding of Intapp
- RelativelyOne e-discovery
- MS SQL, PowerBI and SSRS
- Endpoint and server security
Please send your cv for immediate consideration.