Exalto consulting are currently recruiting for a contract service desk analyst, must currently hold DV clearance and be transferable. You would need to go to site 5 days a week in Wiltshire and this is paying £400 per day inside IR35
Key Duties and Responsibilities
- Provide 1st line support where required, supporting customers users with first time fixes and account creations
- Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost.
- Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management.
- Understanding of systems such as active directory, cloud environments.
- ITiL v4 qualified or highly experienced in the practices
- 5+ years of experience in an IT Service Desk or End User Support role
- Experience using ITSM tools (e.g. Jira Service Management
- Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change)
- Experience in environments using Agile or DevOps ways of working
- Experience in Cloud Platforms
- Exposure to automation or scripting
DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35