My London-based client is looking to recruit an experienced Business Analyst with a strong background in the design and delivery of Target Operating Models (TOM). This role is ideally suited to someone with experience working within central government or GDS-aligned environments, supporting complex business and digital transformation programmes.
Working closely with senior stakeholders, service designers, and technical teams, you will play a pivotal role across end-to-end initiatives, helping to shape future-state operating models and ensure solutions align with government standards and user needs. Expertise in ITSM / Halo / ServiceNow would be highly advantageous
Within this role, the Business Analyst will:
- Lead and facilitate discovery workshops to identify organisational needs, pain points, and transformation drivers
- Conduct stakeholder interviews to capture user requirements, business processes, and legacy system landscapes
- Produce high-quality analysis artefacts including user stories, process maps, business rules, epics, and acceptance criteria using Agile tools such as Jira and Confluence
- Act as a trusted liaison between business, programme, and delivery stakeholders, ensuring shared understanding of requirements and constraints
- Support prioritisation activities, contributing to Programme Roadmaps, Risk Registers, and Statements of Work (SoWs)
- Collaborate with Service Designers and Technical Architects to translate business and user needs into implementable solutions
- Validate delivered solutions against business needs and user journeys, supporting test planning and UAT where required
- Ensure solutions comply with TCoP, GDS, GDaD, accessibility, interoperability, and data standards
- Extensive business analysis experience within complex organisational environments
- Proven experience designing and delivering Target Operating Models (TOM)
- Strong understanding of public sector digital delivery, including GDS standards, service patterns, and Agile methodologies
- Experience working with ITSM platforms such as Halo and/or ServiceNow
- Excellent stakeholder engagement and communication skills