Location: Greater Manchester
Salary: £38,000 plus excellent benefits
We are seeking an experienced and proactive Third Line Support Operator to join a large-scale IT and digital services function supporting a complex enterprise environment. This is an excellent opportunity for someone with strong technical capabilities who thrives on solving advanced infrastructure and systems administration challenges.
About the Role
You will take ownership of resolving complex issues escalated from first and second line support, with responsibilities spanning infrastructure management, systems administration, application packaging and technical operations. This role also contributes to service continuity planning, change implementation and ongoing service improvement initiatives.
Key Responsibilities
- Resolve advanced technical incidents and problems across infrastructure, systems and applications
- Administer and maintain secure user access and configuration across key platforms
- Support enterprise infrastructure including on-premise hardware and hosted storage environments
- Carry out application packaging, deployment and performance optimisation
- Collaborate with internal teams and third-party suppliers to ensure effective service delivery
- Conduct risk assessments and contribute to continuity and recovery plans
- Maintain accurate documentation and contribute to service improvement processes
- Provide input into infrastructure change, configuration and project support
You will have:
- Strong experience in third line or senior IT support within an enterprise or multi-supplier environment
- In-depth understanding of Microsoft technologies, Azure, M365, virtualisation and enterprise storage
- Hands-on experience with software packaging and deployment
- Knowledge of access and security management best practices
- Excellent communication, organisation and analytical skills
- Ability to manage multiple priorities and perform well under pressure
- Familiarity with IT service management tools and standards
Why Apply
This is a key role within a progressive IT team that supports a large and dynamic organisation. You will work with modern technologies, play a pivotal part in service continuity and improvement, and contribute directly to the delivery of critical digital infrastructure.