1st Line support - £40k - Bradford - On-Call Rota

Location Leeds
Discipline: Infrastructure
Job type: Permanent
Contact name: Seth

Contact email: seth@exalto-consulting.com
Job ref: 958178
Published: about 1 month ago
Startdate: ASAP
Business and Operations Support Engineer
  
Exalto Consulting are looking to speak with candidates for a Business and Operations Support Engineer role based onsite in Bradford.
  
This is a 24x7 IT support and operations role, working 12-hour shifts on a 4 days on / 4 days off pattern, with rotating days and nights.
  
The role will involve:
  
Providing 1st line support across hardware, software, connectivity, password resets and Microsoft 365
  
Logging and managing tickets via phone, email and self-service channels
Monitoring system events, batch jobs, backups and operational alerts
Escalating complex or service-impacting issues to 2nd / 3rd line teams
Supporting business-critical systems in a busy operational environment
  
Ideally you will have:
Minimum 2 years’ service desk or 1st line IT support experience
Good knowledge of Windows, macOS, Microsoft 365 and basic networking
Experience with ITSM or ticketing tools, ideally ServiceNow
Strong communication and troubleshooting skills
Exposure to monitoring tools, batch processing, backups or mainframe operations would be beneficial but is not essential.
  
Please apply with your latest CV or message me for more information.